The black plastic the back is made of is just crumbling around the mounting points. The back cover is not broken due to abuse, neglect, or misuse. The scanner has never been dropped, always stored in the suitcase it came in, and well taken care of. I really like my OTC Genisys EVO but at $40 shipping, $89 labor, $70 return shipping plus the cost of the part (which is unknown) I would be into repairing the back cover for over $200 without the cost of the part. Then I would have to pay for return shipping, which I was told could range between $60 and $70. The $89 does not cover the cost of the part, which the repair tech had no idea of how much the part would cost until I sent it in for repair. Then they will charge me $89 for labor to remove 8 screws, swap covers, and reinstall the 8 screws. So first I have to pay $30 to $40 to ship the item to OTC. I can not purchase the part from OTC but they will be willing to repair it if I send it in.
I was told that the back housing is available but only to the OTC Repair department. This person was not nearly as helpful or at least it did not seem they had any concern for getting the issue resolved. I was then transferred to a technician in the repair department. The first person I spoke to was in tech support, he was very helpful and really tried to help but could not find any options for my problem. I spoke to OTC (Bosch) Tech support this morning.
If anyone has an old Genisys EVO that is not working and would be willing to sell me the back half of the housing let me know.Īlso If anyone knows where I could find one that I could buy please let me know. 16 Combin ed Manned and Unmanned Systems.
13Īffor dable, Prec ision, Mov ing Target Kil l. 10 Maint ain Unhinder ed Access to Space and Protect U.S. 7 Medical Diagnos tics and Counte rmeasur es. 2 Prote ction from Bi ologic al Warfar e Attack. DARPA Supp ort for the Globa l War on Terrori sm.
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